Q.
How do I use Bello Jewels site?
A. We are your Diamond & Jewelry Store Online. Feel
free to find and purchase fine diamond jewelry and Gemstone jewelry. Click
on any jewelry category to get your selection or enter any keywords in the
search box like 'bracelets,' 'rings' or 'earings.' Then click 'GO' to get
result. Section Learning Center is for education and information on Gems and
4c's Diamonds.
Q. How may I shop?
A. Use our Jewelry Shopping cart to store your selected
items. You can, at any time, add or remove items from the cart before
purchasing. Your selected items will remain in the cart for any number of
days for you.
Q. Is it possible to
send gifts to different address?
A. Sending gifts to address not matching yours is
possible. While you register, fill out the preferred delivery address in the
block provided named 'Shopping Address.' For card holders security, this
will require extra processing time and sometimes may also delay your order.
Q. What is your return
policy?
A. Yes, you can return your item after the purchase for a
refund or an exchange. This has to be done within 30 days after your
purchase has been shipped.
Q.
What you do with my personal information?
A. Be at rest. We assure you that we will never
distribute your personal information to any third party. Please see our
Privacy Policy.
Q. Is it safe to shop
online from your site?
A. We guarantee for the safety of your transactions. This
also refer that you pay nothing if any kind of unauthorized charge is made
to your card as a result of shopping on our site. We use a secure server so
that no one can have any access to your information. We have faith that
today shopping via internet is safe and that is the reason we are confident
in the steps we have taken to prevent fraud.
Q. May I get a print
catalog?
A. Sorry, at present we do not offer any print catalog,
but in future we may be able to offer it.
Q. Is mailing jewelry safe?
A. Yes. We ship our diamonds through carriers like 'EMS
Speed Post,' an Indian Government Undertaking.
Q. What if I would
like to return the jewelry I ordered earlier and am unable to find the
appraisal certificate?
A. All the jewelry sold by us are accompanied with an in
house Appraisal Certificate. This certificate is supposed to be returned
with the product. If it is not returned, 10% of the sales price will be
deducted to cover the cost of the certificate.
Q. Can you resize my ring?
A. If the rings made by us do not fit, we will resize it
free of charge within 30 days of the original shipment. The resizing will
take about 10-14 business days.
Q. How
can you help me to keep the engagement ring a surprise?
A. How can you help me to keep the engagement ring a
surprise? We always help you to create a wonderful surprise. We can expedite
your delivery for the approaching occasion or we can even ship your order to
the address provided be you, other than your home address. For any other
special requests, feel free to contact us.
Q. Is it that I am liable
for my jewelry order while it is being shipped?
A. We always insure each order all the way to you. Hence,
while the order is in transit, shipment is always risk-free.
Q. How can I place an
order?
A. First select the product and put it in the shopping
cart by clicking 'add to cart' button. Next when you are ready to complete
your order, click on the 'Check Out' button and follow the instructions.
Then select your payment option. Lorem Ipsum is simply dummy text of the
printing and typesetting industry. Lorem Ipsum has been the industry's
standard dummy text ever since the 1500s, when an unknown printer took a
galley of type and scrambled it to make a type specimen book.
Q. If any problem
occured while submitting an order, should I resubmit?
A. Please do not do so. Contact our Customer Service Team
through e-mail and we will be happy to assist you.
Q. What will happen if I
have placed any duplicate order?
A. Please contact our Customer Service Team through
e-mail.
Q. What is the
procedure to cancel an order after it has been submitted?
A. To do so, have your order number at hand and contact
our Customer Service Team through e-mail to the earliest. We will do every
possible thing for you to accommodate your request. But as our order
fulfillment system is designed for quick and efficient shipment, your order
cannot be canceled once it has entered shipment process. Then you have to
take help from our return policy.
Q. Is placing an order on
the Internet safe?
A. Yes, it is absolutely safe. The gateway that we use
are valid, legal, and are trusted corporation. Latest security technology is
used by them that includes data encryption, server authentication, and
message integrity.
Q. Are
the prices of your jewelry flexible?
A. No, because we always offer the best value, the lowest
possible price.
Q. Do you accept
international orders?
A. Yes. We ship all over the world.
Q. What to do if I do not
find the diamond I wanted on your site?
A. We always want to help you find the perfect diamond.
Please mail us your requirements.
Q. What
are the payment options?
A. The following Payment Options are available with us :
Q. Do
you charge any sales tax?
A. Sales tax are compulsory within India. The tax rates
are charged in appropriate to province or territory. We do not charge any
sales tax for international shipping.
Q. What are the shipping
options?
A. All the orders are shipped using EMS Post, a
Government of India undertaking.
Q. What is the refund
policy?
A. We offer a 30-day (from the date of shipment) Money
Back Guarantee on all jewelry purchases. The refunds is excluded of
re-stocking fees that is 10% of sales value.
Q. How do I return any
product I have purchased?
A. Its very simple. Contact us through e-mail for a
Return for Inspection Number (RFI#). Our Customer Service Representatives
will guide you through the process.
Q. How long it takes to get
my refund?
A. It usually takes, for the first credit, some 15
business days of receipt and verification of the merchandise. The delivery
charges are never refunded. Please allow one month billing cycle for your
credit to appear in your account.
Q. How long it will take
to get my order?
A. We put all effort to get your order soon. Usually for
in-stock items it takes 4-10 days to be shipped. Sometimes custom orders may
also take longer time to process.
Q. What
if I do not get my order in the prescribed time frame?
A. If you have not been given order confirmation number
after clicking the 'Submit Order' button, your order may have not been
processed properly. In this case contact us through e-mail.
Q. Can I send gifts from
your site to somebody?
A. Yes. You have to indicate two address. One of yours
and the other where the item is supposed to be delivered.
Q. How can I check the
status of my order?
A. For that, simply click on 'My Account' button and go
to 'My Order History.' Besides this you can also e-mail us.
Q. How do I track my order
after it has been shipped?
A. Click on 'My Account' and go to 'My Order History.'
Its easy and fast way to give you the current information regarding your
orders.
Q. Why do similar pieces
jewelry have different prices?
A. Many factors affects the value of gold jewelry.
Heavier gold is more costly since gold is sold by weight. Designer jewelry
also cost more especially if it is a one-of-a-kind piece. Special finishes
like matte or sandblasted also cost more.
Q. What is the best way to
care for and clean a diamond?
A. Avoid wearing it while doing housework, yard work or
any rough work. Never allow your jewelry to come in contact with chlorine
bleach. Clean your diamond in a bowl of warm sudsy water with little of mild
liquid detergent. Brush it soft and then transfer to a wire or tea strainer
and rinse with warm water. Pat dry. Clean gold in warm water with a bit of
mild liquid detergent. Brush soft until lather is created. On a plastic or
metal strainer, rinse off warm water. Pat dry with lint-free cloth.
